Shipping policy
Welcome to electronicban.com, your trusted destination for high-quality electronics and gadgets. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website. By placing an order with us, you agree to the policies mentioned below.
1. General Shipping Information
At electronicban.com, we are committed to delivering your products in a safe, timely, and efficient manner. We partner with reliable courier and logistics providers to ensure that your orders reach you without unnecessary delays.
- Orders are processed on all working days (Monday to Saturday), excluding public holidays.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- We aim to dispatch all confirmed orders within the specified timeframe mentioned below.
2. Order Processing Time
Once you place an order on electronicban.com, it goes through a verification and processing stage before shipment.
- Processing Time: 1 to 3 business days
- During high-demand periods (festivals, sales, etc.), processing time may extend slightly.
- Orders are only processed after successful payment confirmation.
You will receive an email confirmation once your order is successfully placed and another notification when your order is shipped.
3. Shipping Time & Delivery Duration
Delivery timelines depend on your location and courier service availability.
Estimated Delivery Time:
- Metro Cities: 3 to 6 business days
- Tier 2 & Tier 3 Cities: 4 to 8 business days
- Remote/Rural Areas: 5 to 10 business days
Please note that these are estimated delivery times and may vary due to factors beyond our control.
4. Shipping Charges
We strive to keep shipping costs affordable and transparent.
- Free Shipping: Available on select products or promotional offers.
- Standard Shipping Charges: Calculated at checkout based on order value, weight, and delivery location.
Any applicable shipping fee will be clearly displayed before you complete your purchase.
5. Cash on Delivery (COD)
We offer Cash on Delivery (COD) services in selected locations across India.
- COD availability depends on your PIN code (733123 and other regions).
- Additional COD charges may apply.
- Orders placed via COD may require confirmation via phone or SMS.
We reserve the right to cancel COD orders if verification is not completed.
6. Order Tracking
Once your order is shipped, you will receive:
- A tracking number
- Courier partner details
You can track your order using the provided tracking link via email or SMS. Tracking information is usually updated within 24 hours of dispatch.
7. Delayed or Failed Deliveries
While we aim to deliver your order within the estimated timeframe, delays may occur due to:
- Weather conditions
- Natural disasters
- Political disruptions
- Logistics issues
- Incorrect address or contact details
If your order is delayed:
- Please allow additional time of 2–3 business days.
- Contact our support team for assistance.
In case of failed delivery attempts, the courier partner may try re-delivery. If unsuccessful, the package may be returned to us.
8. Incorrect Address or Contact Information
Customers are responsible for providing accurate shipping details.
- If incorrect information is provided, it may result in delays or non-delivery.
- In such cases, electronicban.com will not be held responsible.
- Additional charges may apply for re-shipping orders returned due to incorrect details.
9. Order Cancellation & Shipping
- Orders can only be cancelled before dispatch.
- Once shipped, cancellation is not possible.
- You may refer to our Return Policy for further assistance after delivery.
10. Partial Shipments
In certain cases, your order may be shipped in multiple packages due to:
- Product availability
- Warehouse logistics
You will be informed if your order is shipped in parts. No additional shipping charges will be applied for split shipments.
11. Damaged or Tampered Packages
We take utmost care in packaging your products securely. However, if you receive:
- A damaged package
- A tampered or opened parcel
Please follow these steps:
- Do not accept the package if visibly damaged.
- Take clear photos/videos as proof.
- Contact us immediately at electronicban6@gmail.com or call 6297406681.
We will investigate and resolve the issue promptly.
12. Lost or Stolen Packages
Once your order is handed over to the courier partner, responsibility for delivery lies with them. However:
- If your package is marked delivered but not received, contact us within 48 hours.
- We will coordinate with the courier company to investigate.
electronicban.com is not liable for stolen packages once delivery is confirmed.
13. Delivery Attempts
Courier partners typically make 2–3 delivery attempts.
- If the customer is unavailable, the courier may contact you.
- If delivery fails after multiple attempts, the order will be returned to us.
Re-delivery may require additional shipping charges.
14. International Shipping
Currently, electronicban.com only ships within India.
We may expand to international shipping in the future. Updates will be provided on our website.
15. Shipping Restrictions
Certain products may have shipping limitations due to:
- Government regulations
- Courier restrictions
- Remote location serviceability
If your location is not serviceable, we will notify you and issue a full refund if payment has been made.
16. Customer Support
If you have any shipping-related queries or concerns, feel free to contact us:
Store Name: electronicban.com
Email: electronicban6@gmail.com
Phone: 6297406681
Address: Paschim Manoharpur, Dharmmadanga, Uttar Dinajpur, West Bengal – 733123
GST No: 19DSXPB4395D1Z8
Our support team is available to assist you with order tracking, delivery issues, and shipping queries.
17. Policy Updates
electronicban.com reserves the right to update or modify this Shipping Policy at any time without prior notice.
- Changes will be effective immediately upon posting on the website.
- Customers are encouraged to review this page periodically.
18. Agreement to Policy
By placing an order on electronicban.com, you agree to all the terms outlined in this Shipping Policy.
Conclusion
At electronicban.com, we prioritize customer satisfaction by ensuring safe and timely delivery of your electronic products. Our goal is to provide a smooth and reliable shipping experience across India.