Contact information

At electronicban.com, we believe that clear and reliable communication is the foundation of excellent customer service. Whether you have questions about our products, need assistance with an order, or want to share feedback, we are always here to help. This Contact Information page provides you with all the necessary details to get in touch with our support team quickly and efficiently.

We are committed to ensuring that every customer enjoys a smooth, transparent, and satisfying shopping experience. Please feel free to contact us using any of the methods mentioned below.

📍 Our Business Details

Store Name: electronicban.com
Business Type: Electronics Store
GST Number: 19DSXPB4395D1Z8

Registered Address:
Paschim Manoharpur, Dharmmadanga
Uttar Dinajpur, West Bengal
India
Pin Code: 733123

This is our official registered address for all business communications, legal notices, and returns (if applicable). Customers are advised to contact our support team before sending any physical correspondence or product returns to ensure proper handling.

📞 Customer Support Contact

We understand how important it is for customers to receive timely assistance. Our dedicated support team is always ready to resolve your queries.

Phone Number: 6297406681
Email Address: electronicban6@gmail.com

You can contact us for:

  • Order-related queries (tracking, cancellations, modifications)
  • Product information and specifications
  • Warranty and replacement support
  • Payment-related issues
  • Feedback, suggestions, or complaints

⏰ Customer Support Hours

Our customer service team operates during the following hours:

  • Monday to Saturday: 10:00 AM – 7:00 PM
  • Sunday & Public Holidays: Closed

We strive to respond to all queries within 24–48 business hours. During peak seasons or sale periods, response times may be slightly longer, but we always aim to assist you as quickly as possible.

📧 Email Communication

Email is one of the most efficient ways to reach us, especially for detailed queries or documentation.

Email: electronicban6@gmail.com

When contacting us via email, please include the following details to help us assist you faster:

  • Your full name
  • Order ID (if applicable)
  • Contact number
  • Clear description of your query
  • Supporting images (if related to product issues)

Providing complete information ensures quicker resolution and avoids unnecessary delays.

📱 Phone Support Guidelines

If you prefer to speak directly with our support team, you can call us at:

6297406681

Before calling, please keep the following ready:

  • Order ID (if applicable)
  • Registered phone number or email
  • Brief explanation of your issue

This will help our team provide faster and more accurate assistance.

📦 Order & Delivery Support

For any concerns related to your order, such as:

  • Order confirmation delays
  • Shipping status
  • Delivery tracking
  • Damaged or defective products

You can contact us via email or phone. Our team will investigate the issue and provide a suitable solution, including replacement, refund, or technical assistance where applicable.

🔁 Returns & Replacement Assistance

If you need help with returns or replacements, please contact us before taking any action. Our team will guide you through the process based on our store policies.

Important points:

  • Returns without prior approval may not be accepted
  • Products must meet return eligibility criteria
  • Supporting proof (images/videos) may be required

For return-related queries, email us at electronicban6@gmail.com with complete details.

💳 Payment Support

We offer secure payment methods for your convenience. However, if you face any issues such as:

  • Payment failure
  • Double payment
  • Refund delays

Please contact our support team immediately. Include transaction details or screenshots for faster resolution.

🔒 Customer Privacy & Security

We value your privacy and ensure that all customer information is handled securely. Any details shared through our contact channels are used strictly for resolving your queries and improving our services.

We do not share your personal information with third parties without your consent, except where required by law.

📝 Feedback & Suggestions

Your feedback helps us grow and improve. If you have suggestions, ideas, or concerns about our products or services, we would love to hear from you.

You can share your feedback via:

We carefully review every suggestion and strive to implement improvements wherever possible.

⚠️ Complaint Resolution

Customer satisfaction is our top priority. If you are not satisfied with our service, you can escalate your concern by contacting us directly.

We aim to:

  • Acknowledge complaints within 24 hours
  • Resolve issues within 3–5 business days
  • Provide fair and transparent solutions

📍 Location & Service Area

electronicban.com operates across India, delivering quality electronics products to customers nationwide. While our registered office is located in West Bengal, we partner with reliable courier services to ensure safe and timely delivery across multiple regions.

📢 Important Notes

  • Always contact our support team before initiating returns or disputes
  • Keep your order confirmation details safe for future reference
  • Ensure your contact details are correct while placing orders
  • Beware of fraudulent calls or messages pretending to be from our store

We will never ask for sensitive information like OTPs or passwords.

🤝 Our Commitment

At electronicban.com, we are dedicated to providing:

  • Reliable customer support
  • Transparent communication
  • Quick issue resolution
  • High-quality electronics products

We believe that trust and customer satisfaction are the keys to long-term success, and we work hard every day to maintain that trust.

📬 Get in Touch Today

If you have any questions or need assistance, don’t hesitate to reach out. Our team is always ready to help you.

Email: electronicban6@gmail.com
Phone: 6297406681

We look forward to serving you and making your shopping experience with electronicban.com smooth, secure, and enjoyable.