Refund policy

Effective Date: 02 May 2026

At Electronicban.com, we strive to provide high-quality electronics and ensure a smooth shopping experience for our customers. However, we understand that sometimes products may need to be returned or refunded. This Return & Refund Policy outlines the terms and conditions under which returns, replacements, and refunds are processed.

By placing an order on our website, you agree to the terms stated below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 7 days from the date of delivery.
  • The product must be unused, undamaged, and in its original packaging.
  • All original accessories, manuals, warranty cards, and invoices must be included.
  • The product should not show any signs of wear, installation, or tampering.

Returns will not be accepted if:

  • The product is used or damaged by the customer.
  • The original packaging is missing.
  • The return request is made after the return window has expired.
  • The product is marked as non-returnable at the time of purchase.

2. Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Opened or used electronic accessories
  • Software products, digital downloads, or licenses
  • Personal use items (e.g., earphones, grooming devices)
  • Items purchased during clearance or final sale
  • Products damaged due to misuse or improper handling

Please review the product description carefully before purchasing.

3. Return Process

To initiate a return, follow these steps:

  1. Email us at electronicban6@gmail.com with your order details.
  2. Mention the reason for return and attach product images (if damaged/defective).
  3. Our support team will review your request within 2–3 business days.
  4. Once approved, you will receive return instructions.

Customers are responsible for safely packing the product before shipping.

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

You must provide:

  • Unboxing video (mandatory for damage claims)
  • Clear images of the product and packaging
  • Order details

After verification:

  • A replacement will be arranged (if available), or
  • A full refund will be issued

Failure to provide proof may result in rejection of the claim.

5. Refund Policy

Once your return is received and inspected:

  • Refunds will be processed within 5–7 business days
  • Refund will be issued to the original payment method

Refund timelines:

  • Prepaid Orders: Amount will be credited back to your bank account or original payment source
  • Cash on Delivery (COD): Refund will be processed via bank transfer (customer must provide bank details)

Please note:

  • Shipping charges are non-refundable
  • Payment gateway charges may be deducted

6. Replacement Policy

We offer replacements under the following conditions:

  • Product is defective or damaged
  • Wrong product delivered

Replacement requests must be made within 7 days of delivery.

If the product is unavailable, we will issue a full refund instead.

7. Cancellation Policy

Orders can be canceled under these conditions:

  • Before the product is shipped
  • Within 24 hours of placing the order

Once the order is shipped, cancellation is not possible.

To cancel an order, contact us at electronicban6@gmail.com.

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your bank or payment provider
  3. Wait for processing time (may take a few days)

If the issue persists, contact us for assistance.

9. Return Shipping Charges

  • If the return is due to our error (wrong/damaged product), we will bear the shipping cost
  • For all other returns, customers must pay return shipping charges

We recommend using a trackable shipping service.

10. Exchange Policy

We do not offer direct exchanges. If you need a different product:

  • Return the original item
  • Place a new order

11. Fraud Prevention

Electronicban.com reserves the right to refuse returns in cases of:

  • Excessive return requests
  • Suspicious or fraudulent activity
  • Misuse of return policy

All returns are subject to inspection and approval.

12. Contact Information

For any return or refund-related queries, contact us:

Store Name: Electronicban.com
Email: electronicban6@gmail.com
Phone: 6297406681
Address: Paschim Manoharpur, Dharmmadanga, Uttar Dinajpur, West Bengal, India
Pin Code: 733123

13. Policy Updates

Electronicban.com reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

14. Customer Responsibility

Customers are advised to:

  • Read product descriptions carefully
  • Verify compatibility before purchase
  • Record unboxing videos for proof
  • Keep invoice and packaging safe

15. Final Note

We aim to ensure transparency and fairness in all return and refund processes. Our goal is to provide a hassle-free experience while protecting both customers and our business from misuse.

If you have any questions or need assistance, feel free to contact our support team.